Getting Help with Campaign Performance
Where to Get Help with Campaign Performance
If you have questions about improving your campaign performance—like increasing reply rates, reducing bounces, or optimizing your messaging—several resources are available to help you get better results.
For technical issues like missing campaigns, syncing problems, or platform bugs, contact support through Intercom. For strategy and performance advice, use the resources below.
AI Consultant (Fastest Option)
The AI Consultant is the quickest way to get personalized advice about your campaign performance. It's built into the platform and available 24/7.
How to Access the AI Consultant
Look for the sparkles icon in the left sidebar
Click AI Consultant
Choose the AI agent that matches your question:
Jordan AI - Business strategy and growth questions
Jacob AI - Messaging, copy, and script optimization
Market Researcher - Industry trends and targeting
Tech Wiz - Technical platform questions
Questions the AI Consultant Can Answer
"My campaign has a 1.2% positive reply rate on 500 leads. How can I improve it?"
"Is a 1.5% bounce rate normal for cold email campaigns?"
"How do I write scripts that get a 2% or higher positive reply rate?"
"Which campaign variant should I scale based on my current metrics?"
The AI Consultant can analyze your specific metrics and provide tailored recommendations, like disabling underperforming variants or adjusting targeting.
Other Resources for Campaign Help
Heartbeat Community
The Heartbeat community is a mastermind group where you can connect with other users, access course content, and find training on campaign optimization.
Access Heartbeat: Visit mastermind.aiacquisitionmethod.com and log in with your email (you'll receive a magic link).
What you'll find:
Course modules on campaign strategy and best practices
Community forums to ask questions and share insights
Threads on specific topics like offers, niches, and messaging
Executive Drop-In Zoom Calls
Get live help by joining Executive Drop-In Zoom calls. These are open breakout rooms where you can ask questions and troubleshoot campaigns in real time.
Availability varies by tier:
Launchpad: Monday-Friday, 6am-10pm ET
Accelerator: Monday-Friday, 8am-6pm ET
Drop-in availability and access depend on your subscription tier. If you're unsure about your tier, contact your PGP or reach out to support.
Slack Channels
Post campaign questions in public Slack channels to get help from the team and other users. Access and channels vary by tier:
Launchpad: Unlimited access to executive support channels
Accelerator: Access to leadership channels
Incubator: Limited channel access
Important: Post questions in public channels, not direct messages, to get the fastest response. You should be automatically invited to Slack when you join or upgrade. If you don't have access, contact support.
Personal Growth Partner (PGP)
If your subscription tier provides you access to a PGP, you can reach out to them and get personal guidance from an experienced professional.
Not sure which resource to use? Start with the AI Consultant for quick answers, then explore Heartbeat or join a Zoom drop-in for more in-depth help.
Check Your Campaign Metrics First
Before reaching out for help, review your campaign performance in the platform:
Go to Cold Email Agent in the left sidebar
Select your campaign
Check the Analytics tab for metrics like positive reply rate, bounces, and opens
Review the Insights tab for AI-generated recommendations
Having your metrics ready will help you get better, more specific advice from any of the resources above.
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