How to reset your password
Overview
You'll reset your password and regain access to your AI Acquisition platform account using a secure email link.
Prerequisites
Access to the email address associated with your account
Ability to receive and open emails (check your spam folder if needed)
Reset your password
Navigate to the sign-in page.
Below the Email field, click the Forgot password? link on the right side.
On the Forgot password page, enter your registered email address in the Email field.
Click Send instructions.
Expected result: You'll see a blue alert with the message "Link sent — We have sent you a link to continue. Please check your inbox. If you don't see an email, be sure to check your spam folder."
Check your email inbox for a message with the subject "Reset password instructions."
Open the email and click the Reset password button.
On the reset password page, enter your new password in the New password field (minimum 8 characters).
Click Reset password.
Expected result: You'll see a green success alert stating "Your password has been reset successfully."
Click Go to login page and sign in with your new password.
All set! You can now access your account with your new password. For security, we recommend using a unique password that you don't use elsewhere.
Troubleshooting
I didn't receive the reset email
If you don't see the password reset email within a few minutes:
Check your spam or junk folder — reset emails sometimes get filtered incorrectly.
Wait up to a few hours — email delivery can occasionally be delayed.
Verify your email address — make sure you entered the correct email associated with your account.
Request a new link — return to the forgot password page and submit your email again.
Pro tip: Add [email protected] to your email contacts to prevent future messages from landing in spam.
The reset link says "expired" or "invalid"
Password reset links expire after 24 hours for security reasons. If your link has expired:
Return to the forgot password page.
Enter your email address again.
Click Send instructions to receive a fresh reset link.
Complete the reset process promptly after receiving the new email.
Important: Reset links are single-use only. Once you click the link or if it expires, you'll need to request a new one. Don't close the reset page until you've successfully set your new password.
I'm getting an error when trying to reset
Common errors and solutions:
Error Message | Cause | Solution |
|---|---|---|
"Email is required" or "Enter a valid email address" | Invalid email format | Double-check your email address for typos and ensure it follows the format: [email protected] |
"Account not found" | Email not registered in system | Verify you're using the correct email, or create a new account if you haven't registered yet |
"String must contain at least 8 character(s)" | Password too short | Choose a password with at least 8 characters |
"Invalid or expired reset token" | Link expired or already used | Request a new reset link from the forgot password page |
The page keeps loading or won't submit
Check your internet connection.
Refresh the page and try again.
Try using a different browser or clearing your browser cache.
Disable browser extensions that might interfere with the page.
Getting help
If you've tried the troubleshooting steps above and still can't reset your password, contact our support team with the following information:
The email address associated with your account
The specific error message you're seeing (if any)
When you last successfully accessed your account
Screenshots of any error messages (optional but helpful)
Our support team can manually send you a password reset link or help verify your account information. We typically respond within 24 hours.
Limitations
Password reset links expire after 24 hours and are single-use only
New passwords must be at least 8 characters long (maximum 72 characters)
Only email-based password resets are supported — no SMS or alternative methods available
You must have access to the email address registered to your account
If your account has been suspended or banned, password reset may fail — contact support for assistance